Trouble Shooting

All I can see is a gray box!

This gray box is displayed if java is not installed

If all you see is a gray box (see above) when trying to view one of our gallery pages, don't panic! Our photo galleries make use of a web technology called Java (You've probably heard of it).

To make Java Applets (Applets are small computer programs) work for you, follow these instructions:

1. click here to download the Sun Java plug-in. Select the appropriate installation for your PC.

2. Select a place where you wish to save the file and then click the 'save' option. (Saving the file to the 'desktop' is usually a good idea as it's easier to find when the download is complete)

3. When the downloading process is complete, double-click the downloaded file to install the Java plug-in.

4. Follow the instructions on the screen. (On some computers the installation process may take several minutes. Please be patient!)

5. Once the installation is complete, close down all your browser windows and restart your machine. (On some computers, this may be done automatically.)

I can't see a larger copy of photos in the galleries!

If, when you click on a photo in our gallery, you don't see a larger version of that photo in a new browser window, it is most likely that you have pop-up blocker software installed on your PC or, if you are using Microsoft Windows XP (service pack 2), the built-in pop-up blocker is enabled.

To enable the viewing of larger photos using Windows XP, please follow these instructions:

1. If the Windows XP pop-up blocker is installed on your machine, you will see an icon in the bottom right hand corner of you screen indicating that a pop-up has been blocked. This is shown in the picture below.

Warning displayed by the Windows XP pop-up blocker

(If you don't see, this warning, it is likely that you have another pop-up blocker installed. please consult the documentation that came with the pop-up blocker to find out how it is disabled)

2. Position your mouse over the pop-up icon in the bottom right hand corner of your browser window and click the right button on your mouse. You should see a small menu pop-up

3. Click the 'Always allow pop-ups from this site' option.

4. A new window will be displayed asking you 'Would you like to allow pop-ups from 'www.dplumber.com'?' Select 'Yes'.

NB. On some computers, if you move your mouse after clicking on an image, the window containing the larger image may be hidden behind the photo gallery window, so keep an eye on your task bar!